Complete FAQ: Everything About Emanate Great

Find answers to the most common questions about using Emanate Great for employee recognition. This comprehensive FAQ covers everything from basic participation to advanced administration.

🎯 Getting Started Questions

What is Emanate Great?

Emanate Great is an employee recognition platform that displays beautiful presentations on office screens to celebrate team achievements, promotions, work anniversaries, and special recognitions. Employees can participate by scanning QR codes to leave comments, likes, and GIFs.

Key features:

Interactive displays - Presentations rotate automatically
Mobile participation - Scan QR codes from phones
Real-time engagement - Comments appear instantly
Beautiful templates - Professional recognition designs
Admin dashboard - Easy management and analytics

How do I start using Emanate Great?

For employees:

Look for recognition displays in your office
Scan QR codes with your phone camera
Verify your email and start participating
Leave comments, likes, or nominate colleagues

For administrators:

Go to dashboard.emanategreat.com
Create your first recognition campaign
Set up display devices
Invite team members

Takes about 15-30 minutes to get started!

Do I need to download an app?

No app required! Everything works through your web browser. Just scan QR codes with your phone’s camera app (iPhone or Android) and participate instantly.

Is Emanate Great free?

Pricing depends on your organization. Most companies license Emanate Great through their HR or IT department. Contact your administrator or HR team to get access.

📱 Participation & Comments

How do I leave a comment?

Quick steps:

Find a display in your office showing a recognition
Scan the QR code with your phone camera
Verify your email (first time only)
Choose a comment style from 10 beautiful options
Write your message (280 characters max)
Add a GIF if you want (optional)
Submit - appears on screen instantly!

Takes 30-60 seconds!

What are comment styles?

Choose from 10 beautiful designs:

Purple 💜 - Elegant professional
Ice Blue ❄️ - Clean and crisp
Iridescent 🌈✨ - Rainbow celebration
Peach 🍑 - Warm and friendly
Orange 🧡 - Energetic and fun
Dreamy 💭 - Soft and heartfelt
Coastal 🌊 - Calm and refreshing
Sunset 🌅 - Beautiful and warm
Disco ✨ - Sparkly celebration
Rainbow 🌈 - Joyful and vibrant

Pick any style - there’s no wrong choice!

Can I add GIFs to comments?

Yes, if enabled! Look for a “GIF” button when commenting. Search for celebrations, applause, thumbs up, or any workplace-appropriate animated reaction. GIFs make your comments more fun and expressive.

Not seeing GIFs? Your administrator may have disabled them for certain recognitions or time periods.

How do I like a recognition?

Super simple:

Scan the QR code on a display
Verify email (first time)
Tap the ❤️ heart button
Like counter increases instantly

Likes are anonymous and take 5 seconds!

What are nominations?

Nominations let you suggest colleagues for future recognition:

Scan QR code
Click “Nominate”
Enter colleague’s name
Explain why they deserve recognition
Submit for HR consideration

Your name is included (not anonymous) and goes to administrators for review.

Are comments anonymous?

You choose:

Anonymous comments - No name shown, completely private
Signed comments - Your name appears with the message
Likes are always anonymous - No one knows who liked what

How long do comments stay on displays?

Comments remain as long as the recognition is active:

Standard recognitions: 1-4 weeks
Special achievements: May stay longer
Comments are archived when recognitions end

Can I edit or delete my comment?

No direct editing, but contact your HR administrator if you need a comment modified or removed. They can help with any changes.

📺 Display & Viewing Questions

Where will I see recognitions?

Look for Emanate Great displays in:

Office lobbies and entrances
Break rooms and kitchens
Hallways and common areas
Conference rooms
Waiting areas

Displays show beautiful presentations that rotate every 10-30 seconds.

What do the displays show?

Presentations include:

Employee photos (professional headshots)
Names and job titles
Achievement descriptions
Congratulatory messages
QR codes for participation
Live like and comment counters

Why do presentations change automatically?

They rotate to:

Show multiple recognitions fairly
Keep content fresh and engaging
Allow everyone visibility
Prevent monotony
Display different achievement types

How long does each recognition show?

Display time varies:

10-30 seconds per recognition
1-4 weeks total for each campaign
Multiple recognitions rotate throughout the day

Can I see older recognitions?

Usually yes! Contact your administrator to view archived recognitions or access them through the dashboard.

🔐 Security & Privacy

Is my participation secure?

Yes, highly secure:

QR codes expire every 15-30 seconds
Email verification required
Organization-specific access only
No personal data stored unnecessarily
Encrypted connections throughout

Who can see my comments?

Only your organization:

Employees in your company
Visitors to common areas with displays
HR administrators in the dashboard
No external sharing or public access

Can other companies see our recognitions?

Absolutely not. Each company has a completely separate, private system. Your recognitions and comments are only visible to your organization.

What personal information is collected?

Minimal and secure:

Your work email (for verification only)
Your comment text and chosen style
Your GIF selection (if used)
Timestamp of participation
Optional: Your name (if you sign comments)

We never sell data or share with third parties.

Are likes anonymous?

Yes, completely anonymous. No one can see who liked any recognition. Only the total count is displayed.

🏢 Administration Questions

How do I access the admin dashboard?

Go to dashboard.emanategreat.com

Log in with your work email and password
Contact HR if you need an account created
Dashboard includes campaign management, employee data, analytics

How do I create a recognition?

In the dashboard:

Click “Campaigns” → “Create New”
Choose recognition type (EOTM, Promotion, etc.)
Select employee and add photo
Write achievement description
Choose template and publish
Appears on displays immediately!

Takes 15-30 minutes for a complete recognition.

How do I add employees?

Two ways:

Individual: Employees → Add Employee → Fill details
Bulk import: Download CSV template → Fill employee data → Upload

Required info: Name, email, job title, department, photo

How do I set up display devices?

For permanent displays:

Navigate to Emanate Great URL on display device
Scan QR code with your phone
Verify email and name the device
Display stays authenticated 24/7

Takes 3-5 minutes per device!

How do I moderate comments?

In the dashboard:

Go to “Pending Comments”
Review each comment and context
Approve - Publish immediately
Reject - Remove permanently
Edit - Modify text before publishing

Most organizations auto-approve to keep engagement flowing.

📊 Analytics & Reporting

How do I see engagement metrics?

In the dashboard:

Campaign overview - Likes, comments, views per recognition
Employee analytics - Participation by person/department
Comment insights - Popular styles, GIF usage trends
Time-based reports - Daily, weekly, monthly engagement

What metrics are available?

Engagement metrics:

Total likes and comments
Participation rates
Comment quality scores
Peak engagement times

Content metrics:

Template performance
Topic resonance
Visual appeal ratings
Campaign duration impact

Can I export data?

Yes! Export options include:

Campaign performance reports
Employee participation data
Comment histories
Custom date range analytics

🔧 Technical Questions

Why won’t my QR code scan?

Try these fixes:

Move closer (6-12 inches from screen)
Ensure good lighting on the QR code
Clean your phone camera lens
Use a QR scanner app if camera doesn’t work
Wait 15-30 seconds for fresh QR code

Why doesn’t my comment appear?

Possible reasons:

Moderation enabled - Waiting for admin approval
Wrong display - Check you’re watching the correct screen
Timing - May take 30-60 seconds to appear
Cache issue - Display may need refresh

Can I use Emanate Great on my phone/computer?

Mobile: Full commenting experience via QR codes Computer: Limited - primarily designed for display devices Tablets: Works for some administrative functions

What browsers are supported?

Fully supported:

Chrome (recommended)
Firefox
Safari
Edge

Mobile browsers work through QR code scanning.

🎨 Content & Design Questions

What types of recognitions can I create?

Available types:

Employee of the Month - Outstanding individual performance
Promotions - Career advancement celebrations
Team Achievements - Group success highlights
Work Anniversaries - Service milestone recognition
Custom - Flexible achievement categories

How do I choose good photos?

Best practices:

Professional headshots preferred
High resolution (1000x1000+ pixels)
Clear, well-lit faces
Appropriate workplace attire
Recent photos (within 2 years)

Can I customize the design?

Yes, various options:

Choose from multiple templates
Select color schemes
Add company branding
Customize text and layouts
Upload custom graphics

How long should descriptions be?

Guidelines:

Achievement descriptions: 50-150 words
Personal messages: 25-75 words
Focus on impact: Explain how it benefited the team/company
Be specific: Include measurable results when possible

👥 User Management

How do I add new users to the dashboard?

As an admin:

Go to “Users” section
Click “Invite User”
Enter their work email
Select appropriate role (Admin, Manager, Viewer)
Send invitation

They receive an email with setup instructions.

What are the different user roles?

Administrator:

Full access to all features
Can manage users and permissions
Create/edit all campaigns
Access to all analytics

Manager:

Create and manage campaigns
View employee and comment data
Limited user management
Department-level analytics

Viewer:

Read-only access to campaigns
View comments and basic analytics
Cannot create or modify content
Limited employee data access

How do I reset a password?

For yourself:

On login page, click “Forgot Password?”
Enter email, receive reset link
Create new password

For others (admins only):

Users → Select user → “Reset Password”
They receive email with reset instructions

💬 Comment Moderation

How does comment moderation work?

Two approaches:

Auto-approve - Comments appear immediately (most common)
Require review - Admin must approve before display

Moderation includes:

Review content appropriateness
Check for workplace suitability
Edit or reject inappropriate comments
Track moderation patterns

Why would comments be moderated?

Reasons for review:

Ensure workplace-appropriate content
Maintain professional standards
Prevent spam or inappropriate material
Comply with company policies
Protect employee privacy

How long does moderation take?

Typically:

Immediate: Auto-approved comments
Same day: Manual review during business hours
24-48 hours: For high-volume periods
Emergency: Contact admin for urgent issues

📈 Program Management

How often should we create recognitions?

Recommended frequency:

Daily: Quick shout-outs and small wins
Weekly: Team achievements and individual contributions
Monthly: Major recognitions (EOTM, promotions)
Quarterly: Large team successes and milestones
Annually: Outstanding contributions and anniversaries

How do I measure program success?

Key metrics:

Participation rate: Percentage of employees who engage
Engagement volume: Total likes and comments
Content quality: Comment specificity and positivity
Employee feedback: Satisfaction with recognition program
Retention correlation: Link to employee tenure

Can I automate recognitions?

Yes, advanced features:

Recurring campaigns - Monthly recognition series
Scheduled publishing - Set-and-forget campaigns
Workflow automation - Approval processes
Calendar integration - Recognition planning

🚨 Troubleshooting

Common Issues & Solutions

Can’t scan QR codes:

Try different phone or QR scanner app
Ensure QR code is well-lit
Move closer to display
Clean camera lens

Comments not appearing:

Check if moderation is enabled
Wait 30-60 seconds for processing
Verify you’re watching correct display
Contact admin if issue persists

Dashboard login issues:

Use work email only
Try different browser
Clear cache and cookies
Reset password if needed

Display not showing content:

Check device is powered on
Verify internet connection
Refresh display page
Contact IT support

Who do I contact for help?

For participation issues:

Your HR department
Office manager or IT support
Colleagues who use the system

For technical problems:

IT department for display issues
HR administrator for account access
Support team through dashboard

For admin questions:

Check dashboard help sections
Contact your account manager
Use in-app support features

💰 Pricing & Plans

How much does Emanate Great cost?

Pricing varies by organization size and needs:

Small teams: Basic plans start affordably
Large organizations: Enterprise pricing available
Custom integrations: Additional fees may apply

Contact your HR or IT department for pricing details.

What features are included?

All plans include:

Beautiful recognition templates
Mobile commenting and likes
Admin dashboard
Basic analytics
Email support

Premium features:

Advanced analytics
Custom branding
API integrations
Priority support
Advanced moderation tools

Can I try before committing?

Demo and trials:

Contact sales for product demonstrations
Some plans include trial periods
Pilot programs available for testing
Proof-of-concept implementations

🔄 Updates & Changes

How do I stay updated?

Stay informed:

Check dashboard announcements
Watch for email updates
Follow company communication channels
Join user community (if available)

What if features change?

Feature updates:

New templates and styles added regularly
Enhanced mobile experience
Improved analytics
Additional integration options

Backwards compatibility:

Existing campaigns continue working
User data remains secure
Migration support provided
Training for new features

🌟 Advanced Features

Can I integrate with other systems?

Available integrations:

HRIS systems - Automatic employee data sync
Email platforms - Automated notifications
Calendar systems - Recognition scheduling
API access - Custom integrations
SSO authentication - Enterprise login

Are there mobile apps?

Current status:

No dedicated app - Web-based for maximum compatibility
Full mobile support - Works perfectly on phones
Progressive Web App - Can be installed like an app
Responsive design - Optimized for all screen sizes

Can I customize for my company?

Customization options:

Branding - Company colors, logos, fonts
Templates - Custom recognition designs
Workflows - Organization-specific processes
Fields - Custom data collection
Permissions - Role-based access control

📞 Contact & Support

How do I get help?

Multiple support channels:

Dashboard help - In-app assistance
Email support - Response within 24 hours
Phone support - Direct technical help
Knowledge base - Self-service articles
Community forums - Peer support

What information should I provide when reporting issues?

Help support help you:

What happened - Clear description of the issue
When it occurred - Date and time
Where you were - Location, device, browser
What you tried - Steps already attempted
Error messages - Screenshots if possible
Your setup - Organization, role, device type

Emergency support?

For critical issues:

System down for entire organization
Security concerns
Data loss or corruption
Immediate technical failures

Use priority support channels or contact emergency line.

🎯 Quick Reference

Most Common Questions

“How do I comment?” → Scan QR code → Verify email → Choose style → Write message → Submit

“How do I like?” → Scan QR code → Tap heart button

“How do I create recognition?” → Dashboard → Campaigns → Create New → Fill details → Publish

“How do I add employees?” → Dashboard → Employees → Add Employee → Fill details

“Can’t scan QR?” → Move closer → Check lighting → Try QR scanner app

Key Limits & Requirements

Technical limits:

Comment length: 280 characters
Photo size: Under 5MB
Photo resolution: 1000x1000+ pixels
Campaign duration: 1-4 weeks typical

Best practices:

Recognition frequency: 4-5 per month minimum
Employee coverage: 80% recognized annually
Engagement target: 5-15% participation rate
Response time: 24 hours for comment moderation

🎉 Getting Started Checklist

For New Participants:

Find recognition displays in your office
Practice scanning QR codes
Leave your first comment or like
Try different comment styles
Explore GIF options

For New Administrators:

For Organizations:

Still have questions? Contact your HR department or administrator - they’re here to help you make the most of Emanate Great!

Getting started → | User guide → | Dashboard guide →