Authentication

This guide explains how to log in and authenticate with Emanate Great. We offer multiple secure methods depending on how you’re accessing the platform.

Authentication Methods

Emanate Great supports three authentication methods:

Let’s explore each method:

Method 1: Email & Password

Overview

Use your dashboard credentials to log in quickly to either:

• The admin dashboard at dashboard.emanategreat.com 
• Kiosk displays for immediate viewing

Best for:

• HR administrators accessing the dashboard
• Quick testing of kiosk displays
• Temporary display setups
• Individual use

How to Log In

Dashboard Login:

1. Go to dashboard.emanategreat.com 
2. Enter your work email
3. Enter your password
4. Click “Log In”
5. You’re in!

Kiosk Display Login:

1. Open your Emanate Great URL on the display device
2. If prompted, click “Login”
3. Enter your dashboard email and password
4. The display enters kiosk mode automatically

First Time Setup

Don’t have a password yet?

1. Contact your HR administrator or account manager
2. They’ll send you an invitation email
3. Click the link in the email
4. Set your password
5. You’re ready to log in!

Forgot your password?

1. Go to the login page
2. Click “Forgot Password?”
3. Enter your email
4. Check your inbox for a reset link
5. Follow the instructions to create a new password

Security Best Practices

Password Requirements:

• At least 8 characters
• Mix of uppercase and lowercase letters recommended
• Include numbers or special characters
• Don’t share your password with anyone

Keep your account secure:

• ✅ Use a unique password (not used elsewhere)
• ✅ Log out when done on shared computers
• ✅ Don’t save passwords on public devices
• ✅ Change your password if you suspect it’s compromised
• ✅ Contact HR if you see suspicious activity

Method 2: QR Code Device Pairing

Overview

Securely pair display devices without entering passwords. Perfect for permanent kiosk installations that run 24/7.

How it works:

1. Display generates a unique QR code
2. You scan it with your phone
3. Verify your email with a code
4. Name the device
5. Display stays logged in indefinitely!

Best for:

• Lobby displays
• Break room TVs
• Hallway monitors
• Any permanent installation

Why Use QR Pairing?

Advantages over email/password:

• ✅ Stays logged in 24/7 - No re-login needed
• ✅ More secure - No passwords stored on display
• ✅ Easy management - Track all devices from dashboard
• ✅ Simple setup - One-time process
• ✅ Professional - Made for permanent installations

Complete Setup Guide

For detailed step-by-step instructions, see:

Kiosk Setup Guide →

The kiosk setup guide includes:

• Detailed QR pairing process
• Device naming best practices
• Troubleshooting pairing issues
• Security information

Quick Overview

The pairing process:

1. Display generates unique QR code
2. You scan with phone camera
3. Email verification code sent
4. Verify with 6-digit code
5. Name the device (e.g., “Lobby Display”)
6. Done! Display automatically logs in and stays logged in

Time required: 3-5 minutes

Security Note: Each pairing code is uniquely generated and tied to your organization through email verification. Codes expire after 15 minutes and can only be used once, ensuring secure device authentication.

Method 3: Email Verification (OTP)

Overview

For mobile participation via QR codes on displays. Uses one-time passwords (OTP) sent to your email for quick, secure verification.

Used when:

• Scanning QR codes to comment
• Liking recognitions via mobile
• Submitting nominations from your phone

Not a separate login— This happens automatically when you scan QR codes on displays!

How It Works

Step-by-step flow:

1. Scan QR code on a recognition display
2. Enter your email on the mobile page
3. Receive a 6-digit code via email
4. Enter the code on your phone
5. Verified! Now you can comment, like, or nominate

Time required: 30-60 seconds

Email Verification Details

Why we use it:

• ✅ Confirms you’re an employee
• ✅ No password to remember
• ✅ Works from any phone
• ✅ Secure and time-limited
• ✅ Prevents unauthorized participation

Code characteristics:

• 6 digits (e.g., 123456)
• Expires in 10 minutes
• One-time use only
• New code each time you scan

Troubleshooting OTP

Didn’t receive the email?

1. Check spam/junk folder
2. Wait 1-2 minutes - some email systems are slow
3. Verify email address - make sure it’s correct
4. Click “Resend Code” if available
5. Contact HR if still not receiving

Code expired?

• Simply request a new one!
• Codes expire after 10 minutes for security
• No limit on how many codes you can request

Wrong code error?

• Double-check you entered all 6 digits correctly
• Make sure you’re using the most recent code
• Codes are case-sensitive (though usually just numbers)
• Try requesting a fresh code

Method 4: Token Authentication (Advanced)

Overview

For specialized integrations like SharePoint widgets or custom implementations. Tokens are provided by your account executive for an additional fee.

Who needs this:

• Organizations using SharePoint widget
• Custom integrations
• Embedded displays in other applications
• Special deployment scenarios

Note: Most users will never need token authentication. This is an advanced, opt-in feature.

How to Get a Token

Tokens are not available by default. To access token authentication:

1. Contact your account executive, account manager, or sales representative
2. Request token-based authentication
3. Discuss your use case (SharePoint, custom integration, etc.)
4. Pricing and setup will be provided
5. Receive your authentication token once approved

Additional charges apply for token authentication.

Using a Token

Once you have a token:

1. Navigate to the login page
2. Select “Access Token” or “Token Authentication” option
3. Enter your provided token
4. Sign in
5. Your display or integration authenticates

Token security:

• Store tokens securely
• Don’t share tokens publicly
• Treat them like passwords
• Contact your account manager if compromised
• Tokens can be revoked if needed

Choosing the Right Method

Decision Guide

Are you an HR administrator?

• Use Email & Password for dashboard access
• Manage recognitions, view analytics, moderate comments

Are you setting up a permanent display?

• Use QR Code Pairing for kiosk setup
• One-time setup, stays logged in 24/7

Are you an employee wanting to participate?

• Use Email Verification (OTP) when scanning QR codes
• Quick, secure access to comment/like/nominate

Do you need SharePoint integration?

• Use Token Authentication (contact sales)
• For specialized deployment scenarios

Method Comparison

Security Features

How We Keep You Safe

All authentication methods include:

✅ Encryption - All data transmitted securely ✅ Time-limited codes - Pairing codes and OTPs expire ✅ Organization isolation - Your data is completely private ✅ Email verification - Confirms you’re an authorized user ✅ Secure sessions - Automatic timeouts for safety

What We Store

Email & Password:

• Your email address
• Encrypted password (we never see your actual password)
• Login history (for security monitoring)

QR Pairing:

• Device name you assigned
• Device identifier (random ID)
• Your email (who set it up)
• Pairing timestamp

Email OTP:

• Your email address (temporarily)
• Verification status
• No permanent credentials stored

Tokens:

• Encrypted token hash
• Client association
• No personal data

Privacy Protections

We never:

• ❌ Share your credentials with other companies
• ❌ Sell your data
• ❌ Allow cross-organization access
• ❌ Store passwords in plain text
• ❌ Send passwords via email

We always:

• ✅ Use industry-standard encryption
• ✅ Isolate organization data
• ✅ Require email verification
• ✅ Time-limit access codes
• ✅ Monitor for suspicious activity

Common Authentication Issues

Can’t Log In to Dashboard

Problem: Email and password aren’t working

Solutions:

1. Verify you’re using your work email (not personal)
2. Check caps lock isn’t on
3. Try “Forgot Password” to reset
4. Make sure you’re at the correct URL: dashboard.emanategreat.com 
5. Clear your browser cookies and cache
6. Try a different browser
7. Contact your HR administrator

Display Won’t Stay Logged In

Problem: Kiosk display keeps asking for login

Solution:

• Use QR Code Pairing instead of email/password
• Email/password logins may time out after sessions
• QR pairing is designed for permanent displays
• See Kiosk Setup Guide →

Email Verification Not Working

Problem: Can’t get OTP codes on mobile

Solutions:

1. Check your spam/junk folder
2. Verify email address is typed correctly
3. Use your work email (not personal)
4. Wait a full minute (some email systems are slow)
5. Request a new code
6. Check your internet connection
7. Contact HR if problem persists

QR Pairing Failed

Problem: Device pairing won’t complete

Solutions:

1. Ensure stable internet connection on both devices
2. Verify email code is correct and not expired
3. Device name must be 2-50 characters
4. Try generating a new QR code (old one may be expired)
5. Use different phone or browser
6. Clear browser data and start over
7. See Kiosk Setup Troubleshooting →

Full Troubleshooting Guide →

For HR Administrators

Managing User Access

From your dashboard at dashboard.emanategreat.com :

• Invite new users
• Reset passwords
• View device pairings
• Revoke device access
• Monitor login activity
• Manage permissions

Adding New Users

1. Log in to dashboard
2. Go to User Management or Settings
3. Click “Invite User”
4. Enter their work email
5. They receive an invitation email
6. They set their password and can log in

Removing Access

To unpair a device:

1. Log in to dashboard
2. Go to Devices or Kiosks
3. Find the device to remove
4. Click “Revoke” or “Remove”
5. Device will no longer have access

To remove a user:

1. Go to User Management
2. Find the user
3. Click “Deactivate” or “Remove”
4. They can no longer log in

Security Best Practices for HR

Do:

• ✅ Only invite employees with work emails
• ✅ Regularly review active devices
• ✅ Remove access for departed employees promptly
• ✅ Use strong passwords
• ✅ Monitor for unusual activity
• ✅ Keep device names clear and descriptive

Don’t:

• ❌ Share admin passwords
• ❌ Leave devices paired indefinitely without checking
• ❌ Invite personal email addresses
• ❌ Use the same password as other services

Frequently Asked Questions

General

Do I need different passwords for dashboard vs. displays? No, your dashboard credentials work everywhere.

Can I use my personal email? No, only work emails associated with your organization are accepted.

How long do I stay logged in?

• Dashboard: Until you log out or session expires
• QR-paired kiosks: Indefinitely (until revoked)
• Mobile OTP: Per session (re-verify each time you scan a new QR)

Security

Is my password safe? Yes, passwords are encrypted and never stored in plain text.

Can someone see my password on a shared display? QR pairing doesn’t use passwords—this is why it’s recommended for shared displays!

What if I suspect unauthorized access? Change your password immediately and contact your HR administrator.

Are email verification codes secure? Yes, they’re time-limited (10 minutes), one-time use, and sent only to your verified email.

Technical

Do I need an app? No! Everything works through web browsers.

What browsers are supported? Chrome, Firefox, Safari, Edge - all modern browsers work.

Can I log in from multiple devices? Yes, your dashboard login works on any device.

What happens if I clear my browser data? Dashboard: You’ll need to log in again. Kiosks: QR-paired devices stay logged in (login isn’t browser-dependent).

Getting Help

Quick Links

• Kiosk Setup → - Complete pairing guide
• User Guide → - Employee participation
• Troubleshooting → - Problem solving
• Dashboard  - Admin access

Support Resources

For authentication issues:

1. Check this guide’s troubleshooting section
2. Review the full troubleshooting guide →
3. Contact your HR administrator
4. Visit your dashboard for help resources

For account setup:

• Contact your HR administrator
• They can invite you, reset passwords, and manage access

For device pairing:

• See Kiosk Setup Guide →
• Includes detailed troubleshooting for pairing issues

Ready to log in? Choose your method and get started celebrating your team!

Dashboard Login  | Kiosk Setup → | User Guide →